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What Our Customers Say...
  • Very good day. Many thanks for all your input. You have set up a lot of future ways of working. 

    Head of Education – Spitalfields Festival

  • Everyone found the course useful and I was very impressed by the way you took the time to interview participants before the course so that you could tailor the content to our needs.

    Dominic McDonald – Head of Public Engagement, Science Oxford

  • Thank you for a most useful tailor-made session. I think all will have got something out of it. Thanks for your help.

    Louise Atkin – Palace Theatre, Mansfield

  • Trainer’s knowledge on all areas was very good. I particularly liked the fact that it was very participatory and trainer truly facilitated to a very high degree!! Well done.  

    Irene Muchunu – DFID Nairobi.

  • Mark helped me examine issues in a very helpful, imaginative and non-judgemental way – a very positive experience.

    Jonathan Williams – Composer.

  • You have established a reputation in our business for providing training that has a high impact while being very enjoyable.

    Training and Development Manager – Balfour Beatty

  • I can honestly say this training was one of the most refreshing and helpful courses I have experienced. The over-all experience left all the management team here with a hunger and enthusiasm to implement the new training and a desire to improve other areas in a similar vein.

    Vanessa Black – Managing Director, The Phone Room

  • Thanks also for your great input during the course. I really enjoyed your sessions, you really brought the issues alive. It was lovely working with you, let’s hope there is another opportunity soon.

    Faye Phillips – Manager, IMA International

  • Since your programme of two-day workshops, our team leaders and track chargemen have shown a marked improvement in their ability to make decisions and take responsibility for themselves as leaders. Their teams have become stronger, more focused and motivated.

    Geoff Warren – Training Manager, Balfour Beatty Rail

  • A very enjoyable, informative course which has given me clarity and understanding and a wide-ranging skills toolbox from which to call upon when I need it most.

    Course Participant – Science & Technology Facilities Council

  • There has been a better understanding. We are better connected and more on the same wavelength – the benefit of not being on the back foot.

    Course Participant – Southern Railway

  • The course was made light hearted so I think it is easy to take in more information. Very interesting and informative

    Course Participant – Theatre Royal, Newcastle

Our Expertise

We provide the following services for our customers:

  • Box Office Consultancy and Training
  • Management and Front of House Training
  • Marketing Consultancy and Training
  • Disability Consultancy and Training
  • Facilitation
  • Strategy Development and Planning
  • Research
  • Group training and facilitation
  • Team development programmes
  • Coaching and mentoring
  • Action learning
  • Diagnostics and testing – including MBTI (Myers-Briggs), Firo-B and Belbin
  • Training needs analysis
  • Project evaluation
  • Competency frameworks
  • Online learning
  • Learning materials

    • Training & Development Areas include:


    leadership, supervisory skills, motivation, team building, change management

    interpersonal skills, counselling, assertiveness

    problem-solving, creative thinking, strategic and project management

    training, coaching and mentoring skills

    communication, facilitation, presentation, interviewing, managing conflict, influencing and negotiation skills

    development skills – project monitoring, implementation planning, evaluation, building partnerships

    customer service and disability training