Who is it for?
This course is designed primarily for people at all levels who have responsibility for others.
Outcome
The outcome of this course will be:
- high performing teams
- more effective leadership
- improved communication between all parts of the venue
Objectives
By the end of this module you will be able to:
- put all the ingredients together for high performance team working
- lead and motivate others
- make the best use of team members’ abilities
- take responsibility for the quality of your department’s work
- express yourself assertively without being aggressive
- communicate powerfully and effectively
- deal with difficult team situations
- build closer links with other departments
- generate a list of actions for improving the way the venue operates
How does it work?
It’s fun, practical and interactive. We use a range of well-proven, interactive training techniques, activities and visual aids. Each participant receives a comprehensive pack of handouts. And it’s tailored to your needs. We do this by phoning a sample of the management and participants beforehand to find out how we can make the biggest difference for you.
What extras are offered?
We maximise the effect of the training through giving your people some preparation work to do beforehand. During the course we get your people to commit to actions for improving the way they work. We will give you suggestions on how to keep the benefits of training alive after the course. And we provide free, unlimited follow-up and support by phone and email.
Where and when?
You decide. Most of our customers like us to organise the training at their venue at a quiet time. We don’t need a special room – quite often we train in the bar, restaurant or any other open space available. And you can let us know if an evening or weekend is more convenient.
Who leads it?
The Customer Toolkit is led by Mark Arnold – a training professional with many years of experience in arts training and coaching.
What do people say about it?
Very thorough and organised – oh, and very funny Handouts were very informative Lots of energy Understanding the importance of body language will come in handy I liked being involved – doing rather than being talked at. And more fun. Well tailored to our needs I had a really good time A very useful and enjoyable day Concise and informative Understanding body language and thinking before making assumptions Being involved. Very useful to “do” rather than be talked at. And more fun Good – remotivated me Very informal, which drew people out Most useful was learning how to communicate effectively Influencing and assertiveness were very useful for me Most of the course will be useful to my job and improving my skills for the future We were kept busy so we paid good attention throughout Excellent opportunity to integrate with staff from other departments I found it interesting to watch a team evolve when given a task Great as some of the “higher” staff may now understand more about the lower jobs Group discussions at the end were really useful Very thought provoking Interesting and relevant Although I’m not a manager (or a leader) I felt the course was a very enjoyable and enriching experience Personable and confident course leader I felt the final round-table discussion was really useful. Lots of useful information that can be taken away and put into practice Well-presented and clear
How much is it?
It’s £800 for the day (plus VAT). Trainer’s travel and accommodation (if required) will be charged at cost. Most customers prefer to copy their own handouts, to keep costs down (we email you the masters).
Is there a way to get it cheaper?
Some of our customers are able to get a reduced rate through Train to Gain www.traintogain.gov.uk Contact your local Business Link to enquire.
How to book it?
Call us on 01865 403203 or click here to email us.